Resources

PRIVACY POLICY

Last updated: 2026

This Privacy Policy explains how PinnKET collects, uses, stores, and protects information when you access our platform, browse events, purchase tickets, or use related services. By using PinnKET, you agree to the practices described below.

1. INFORMATION WE COLLECT

We may collect information you provide directly, including:

  • Full name
  • Phone number
  • Email address (where provided)
  • Ticket purchase details
  • Support messages or enquiries

We may also collect limited technical data automatically, including device type, browser type, pages visited, approximate location, referral source, and usage activity.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Process ticket purchases and issue tickets
  • Send confirmations by SMS, email, or web channels
  • Provide customer support
  • Detect fraud, abuse, or suspicious activity
  • Improve our platform and user experience
  • Measure engagement and platform performance
  • Communicate important service updates

3. PAYMENTS

Payments may be processed through trusted third-party providers such as mobile money, banks, card processors, or USSD systems. PinnKET does not store your mobile money PIN, full card details, or confidential banking credentials.

4. EVENT ORGANISERS

When you purchase a ticket, relevant attendee details may be shared with the event organiser for check-in, access control, support, compliance, and event management purposes.

5. ANALYTICS & COOKIES

We may use cookies, analytics tools, pixels, or similar technologies to understand traffic, user behaviour, marketing performance, and feature usage.

This may include information such as page views, button clicks, purchases started, purchases completed, or content engagement.

6. HOW WE SHARE INFORMATION

We do not sell your personal information. We may share limited information only when reasonably necessary with:

  • Event organisers
  • Payment processors
  • SMS, email, and communication providers
  • Technology and infrastructure providers
  • Regulators or authorities where legally required

7. DATA SECURITY

We use reasonable administrative, technical, and operational safeguards to protect information. However, no platform or transmission method can be guaranteed 100% secure.

8. DATA RETENTION

We may retain information for as long as reasonably necessary for ticketing records, support, fraud prevention, accounting, legal compliance, and operational purposes.

9. YOUR RIGHTS & CHOICES

Subject to applicable law, you may request:

  • Access to certain personal information
  • Correction of inaccurate information
  • Deletion of eligible information
  • Opt-out of certain communications

10. THIRD-PARTY LINKS

PinnKET may link to third-party websites, organisers, or partner services. We are not responsible for the privacy practices of external websites or services.

11. CHILDREN'S PRIVACY

PinnKET is not intended to knowingly collect personal data from young children without appropriate consent where required.

12. POLICY CHANGES

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

13. CONTACT

For privacy-related questions or requests, contact PinnKET through the official support channels listed on the platform.